OUR MISSION

Our focus is on enhancing well-being and beauty through meticulously chosen products. Our range includes skincare, haircare, and relaxation essentials of premium quality, all aimed at improving your daily regimen. Explore our curated selection to enhance both your appearance and confidence.

FAQs

What is your shipping policy?

We offer worldwide shipping with tracking on all orders. Due to our sourcing model, delivery times can vary based on your location, typically ranging from 8-15 business days. You'll receive a tracking number via email once your order has been shipped.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's tracking portal. If you have any issues, please contact our customer support team.
https://aurinanova.com/pages/track-order

What is your return and refund policy?

We accept returns within 30 days of delivery for items that are unused and in their original packaging. If you need to return an item, please contact our customer service team to initiate the process. Refunds will be processed once the returned item has been received and inspected.

Do you offer customer support?

Yes, we are here to help! Our customer support team is available to assist you with any questions or concerns. You can reach us via email at support@aurinanova.com or through the contact form on our website.